AGB

Dragan Nisic Limousinen
DN Limousinen (hereinafter referred to as “DNL”, “we”, “us” or “our”) provides you (hereinafter referred to as “Customer”, “Client”, “Service Recipient”, “you” or “your”) with transportation services (vehicle with chauffeur) for the transport of persons, luggage and small goods, as well as courier services. DN Limousinen also provides non-transport-related services as a consultant, organiser and intermediary. By entering into a contract, you acknowledge these General Terms and Conditions and undertake to comply with them in full.

1. Nature of this Contract

A. Scope of Application

The use of transportation services as well as the utilisation of consulting, intermediary and other services is subject to the rights and obligations set out in this contract.

B. General Provisions

All prices apply from DNL’s current operating address and also for journeys to and from consultations.
All trips are charged based on an hourly rate plus additional kilometres from the DNL office at Zurich Airport and back. The distance travelled with the passenger is decisive.

Costs such as board and lodging for the chauffeur, foreign motorway tolls, ferry tickets, rail loading costs or other fees and additional expenses are borne by the customer and may be payable immediately. In the event of later invoicing, a surcharge of 5% may be added as a processing fee.

In the event of damage to our vehicles caused by the passenger, missing inventory or damage to the interior, the passenger is liable. This also includes any soiling of seats, carpets, side panels or headliners, as well as improper use of fittings and controls.

Smoking is prohibited in all vehicles provided by us. Any violation may result in additional costs for the removal of odours, including loss of earnings due to downtime. Eating and drinking is only permitted to a limited extent. On long-distance journeys, the customer may determine breaks, provided that this is compatible with the statutory working time and rest regulations. Food that may cause soiling or strong odours is not permitted. The instructions of our staff must be followed at all times.

For legal reasons, no more passengers may be transported in our vehicles than the number stated in the vehicle registration document (including driver).

Neither the chauffeur nor DNL assume any responsibility for the consumption or possession of alcohol or other legal or illegal substances, nor for their provision to minors.

Additional work caused by the customer due to corrections, clarification of information or changes during the journey can result in extra costs and must be paid immediately or will be invoiced. Such invoicing may include a fee of up to 5%.

For safety reasons, our staff’s instructions must be followed. In the event of behaviour that is not in accordance with the contract and if the customer does not comply with warnings issued by the staff, the contract may be terminated with immediate effect. In such a case, termination does not require separate notification. DNL retains the right to full payment for the entire agreed duration of the assignment.

DNL reserves the right to exclude persons from transportation who pose a risk to safety and order, do not follow the instructions of the staff, or wilfully or grossly negligently damage the vehicle.

Our staff is obliged to report any concerns regarding illegal activities to their superiors and may, at their own discretion, refuse to continue the journey, in particular across national borders. Locked luggage or documents, with the exception of courier services, will not be transported abroad without the owner.

By accepting this contract, the customer declares that neither the chauffeur nor any other DNL staff is connected in any way with the customer’s activities, personal belongings or other matters concerning the customer, other than the transportation itself. The chauffeur is not obliged to draw the customer’s attention to local laws (e.g., maximum permitted cash amounts when crossing borders). In courier services, the customer separately declares that locked items were personally secured. Opening them is solely the responsibility of the recipient or the competent authorities.

DNL’s liability is limited to a maximum of three times the agreed service price.

All passengers are insured under a framework contract concluded with our insurer. The description of benefits can be provided electronically upon request.

Passenger transport is subject to the Swiss Working and Rest Time Ordinance. As a rule, an assignment time of more than 15 hours per chauffeur should not be planned. The customer accepts the mandatory breaks imposed by the authorities. The scheduling of these breaks may be agreed directly with the chauffeur.

B. General Terms and Conditions (Contract and Payment)

The customer acknowledges the contractual and payment terms described in this contract as legally binding by placing an order. An order is deemed concluded when it is placed by fax or email, via online booking, or by personal, verbal or telephone booking, as well as through the actual provision of services by DNL.

Deviations from our Terms and Conditions are only effective if confirmed by us in writing. If the General Terms and Conditions of our customers or third parties conflict with the Terms and Conditions of DNL, our Terms and Conditions shall prevail.

If no other currency is specified, prices are in Swiss francs (CHF). Even if an offer is made in another currency, the invoice will be calculated in Swiss francs.

By entering into this contract, you agree to the electronic processing of your personal data for legitimate interests, including statistical analysis, credit checks and the protection of our assets.

You have the right to access, correct and delete your personal data. Our Privacy Statement is available upon request.

Invoices must be paid within 10 days. Payment may be made in cash or by credit card. DNL may outsource invoicing and dunning. Overdue amounts may incur interest and additional fees.

In the event of cancellation, DNL will assess whether the cancellation could have been made earlier. Up to 24 hours before the service, 100% may be charged; up to 48 hours before, 50%.

If an agreed service is not used without cancellation, the full price is payable.

If the service recipient and the contracting party differ, both are jointly liable.

Incorrect information provided by the client may result in additional costs.

Complaints must be submitted in writing within 48 hours after the service.

Operational disruptions, force majeure, strikes, lack of labour, energy crises or other unforeseen events release DNL from performance obligations. Costs already incurred must still be paid.

Legal claims of DNL do not expire. Customers must cooperate with DNL in legal matters.

If any provision becomes invalid, it shall be replaced without affecting the rest of the contract.

Swiss law applies. Jurisdiction is Zurich.

In case of conflict between English and German versions, the German version prevails.